Bill's Exterminating Company is Committed to Excellence and Values Your Opinion!

Please select the types of services Bill’s Exterminating Co., Inc. provides to you: (select all that apply)

  Routine Pest Control               One Time/Intermittent Pest Control      Termite Protection         

  Other:

On the Phone:

        1.       Do we answer the telephone and/or return messages in a timely manner?

Yes                                          No

        2.       Is our office staff courteous and helpful?

Yes                                         No

        3.       How knowledgeable/professional is our office staff during phone conversations?

                Very                                        Average                 Poor

At the Time of Service:

        1.       Is your service representative punctual for your appointments?

Yes                                          No

        2.       Do you feel your service representative is knowledgeable and professional?

Yes                                          No

        3.       Are you satisfied with the level of pest control that your service representative gives you?

Yes                                         No

4.    Did your service professional wear their shoe covers while working inside your home?

Yes                                          No                           Did not Notice                      Not Applicable

Overall:

        1.       Compared to other pest control company services, how would you rate Bill’s Exterminating Co., Inc?

              Very Good                             Good                      Neutral                   Bad                         Very Bad

        2.       Overall, how satisfied are you with Bill’s Exterminating Co., Inc’s services?

                Very Satisfied                        Satisfied                 Neutral                 Dissatisfied           Very Dissatisfied

        3.       Would you recommend Bill’s Exterminating Co., Inc. to others?

                Highly Recommend                             Recommend                         Neutral                  Would not Recommend

        4.       What suggestions would you make so that Bill’s Exterminating Co., Inc. could serve you better?

           

    If you know of anyone (relative, friend, neighbor, etc) who could use our services, we would appreciate the referral!

(Please complete as much of the information below about your friend as possible)

    Your friend’s name:

    Address:

    City: State:   ZipCode:

    Phone Number:

 Responses collected from this survey may be used for quality control, management, and marketing purposes.

Optional

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    Your Name:

    Address:

    City: State:      ZipCode:

    Phone Number:    Email Address: